When receiving an order, it is the duty of the buyer to perform a visual inspection of the package and, if he notices damage, to refuse to receive it and notify the seller & nbsp; by phone. If the goods within the package are physically damaged, it is necessary for the buyer to contact the courier service within 24 hours of receiving the package in order to make a report. In case the goods are physically undamaged, but defective, you need to contact us to resolve the complaint.

The buyer can return the product to the seller without explanation within 14 days from the day of receipt, if the product & nbsp; does not meet the technical specification, where it is necessary to fill & nbsp; form for withdrawal from a distance contract . The seller undertakes to refund the money with the submitted fiscal invoice. If the product is mechanically damaged, the seller is not obliged to refund. The product must be returned in its original packaging. The cost of returning the goods is borne by the buyer. & Nbsp;

Purchasing through our Website & nbsp; <ahref="http://www.knx-shop.rs/"> www.knx-shop.rs & nbsp; is considered a distance sale & nbsp; under the Law on consumer protection ("Official Gazette of RS" No. 62/14).

The end buyer (consumer) can return the product to the seller without explanation within 14 days from the day of receipt if the product & nbsp; does not meet the technical specification and is not used, where it is necessary to fill in & nbsp; form on withdrawal from a distance contract . The seller undertakes to refund the money with the submitted form within 14 days from the date of receipt of the goods from the buyer. If the product is mechanically damaged, the seller is not obliged to refund. The product must be returned in the original packaging, with a fiscal invoice and warranty card (if issued). The cost of returning the goods is borne by the buyer.

If the buyer has an objection & nbsp; to the conformity of the goods, the procedure is as follows:

1. The customer is obliged & nbsp; to deliver the product in person at our retail facility & nbsp; or to inform us in order to organize the collection of goods & nbsp; by courier service,
2. to provide us with the product (preferably in the original packaging) and the original fiscal invoice, warranty card (if issued),
3. to describe the malfunction and how the malfunction occurred.

Within 8 days from the receipt of the complained product, the seller is obliged to inform the buyer about the manner of resolving the complaint.

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